Privacy Policy

1. Who We Are

This Privacy Policy applies to Palm Bay Concrete Polishing & Epoxy Flooring ("we," "us," or "our"), a concrete flooring contractor based at 2556 2nd Ave NE, Palm Bay, FL 32905. Our website is located at www.palmbayconcretepolishingandepoxyflooring.com. If you have questions about this policy, email us at contact@palmbayconcretepolishingandepoxyflooring.com.

2. Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you visit our website.

Information You Provide

• Name, phone number, and email address when you submit a contact or estimate request form.
• Project details and descriptions you include in your message.
• Your service address if you provide it as part of a quote request.

Information Collected Automatically

• Pages you visit, time spent on pages, and links you click.
• Your browser type, device type, and operating system.
• IP address and general geographic location (city or region level).
• Referring website or search query that brought you to our site.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to understand how visitors use our site. Cookies are small text files stored on your device. We use them to analyze traffic patterns, remember your preferences, and improve site performance. We may use third-party analytics tools such as Google Analytics. You can disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

4. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and messages.
• Schedule on-site consultations and follow up on your project.
• Send you information about our services, promotions, or updates if you have opted in.
• Analyze how visitors use our website so we can improve it.
• Comply with legal obligations.

We do not sell your personal information to third parties. We do not share your contact details with marketers or advertisers.

5. How We Share Your Information

We may share your information with:

• Service providers - Third-party tools we use to operate our website or manage communications (such as our contact form provider or email platform). These providers are contractually required to protect your information.
• Legal or regulatory authorities - If required by law, court order, or to protect the rights and safety of our business or others.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are typically retained for up to two years. You may request deletion of your data at any time by contacting us at contact@palmbayconcretepolishingandepoxyflooring.com.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at contact@palmbayconcretepolishingandepoxyflooring.com. We will respond within a reasonable time.

8. Third-Party Links

Our website may include links to external websites for reference purposes. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of the page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: